MOST ASKED QUESTIONS

Placing an order is easy! Simply visit our shop and choose the product you’d like to purchase. Follow the prompts to upload your photo and customize your product. Once you’re satisfied with your design, you can place your order and we’ll take care of the rest.

1. What are your crystals made of?
At AVAGifts, we take pride in our custom products, all of our custom products are made of the highest K9 Crystal. We chose this material for its clarity, which makes it perfect for showcasing 3D engraved images. It’s also highly durable; even after a lifetime of use, these crystals never lose their characteristic shine.

2. Are your crystals easy to break?
We take care in crafting our engraved products from only the finest quality crystal, which is known to be delicate but pretty fragile. However, as long as you handle your crystal with care and display it somewhere safe, it should last for over a lifetime!

3.Will the image inside my crystal wear out or get discolored over time?
Nope, never! Rest assured, as long as your crystal remains intact, the image inside will be safe from any kind of fading, deterioration, or discoloration.

4. Can I clean my crystal without a cleaning kit?
Of course, here’s how:
Step 1: Use glass cleaner to remove dust and restore your crystal’s shine.
Step 2: Dry it with a dust-free microfiber cloth, glass cleaning cloth, or other soft cloth. Don’t use paper towels or any other rough materials, as these might scratch the surface.
Step 3: Enjoy your stunning crystal photo and bask in the brilliance of your spotless crystal!

5. How should I display my crystal?
Here are a few tips to ensure it looks its best. The first thing you’ll want to do is choose a secure location in your home where it isn’t likely to fall or get knocked over. Second, it helps if you can find a dark, solid-color background to make your image stand out. Finally, for the best 3D experience, we recommend purchasing an LED Light Base to put your custom engraving in the spotlight!

1. What’s the difference between 2D and 3D?
A 2D laser engraving recreates your photo in stunning detail as a flat image within your crystal. We can produce a 2D photo engraving inside any of our crystal necklaces, keychains..
A 3D engraving adds another dimension to your image. When you view your 3D crystal from the front, you’ll see your photo recreated with realistic depth. Turn it around to the back side, and a breathtaking optical illusion will make it look like the people and pets in your image are following you with their gaze!

2. How do you put a 3D image inside a crystal?
All of our custom crystals are engraved using state-of-the-art laser technology that allows us to create tiny etchings at specific points beneath the surface of the crystal. These points are plotted at various depths to create a 3D image that captures every detail of your cherished memory

3. How many people can fit on a crystal?
To make sure we can create the best possible 3D image inside your custom crystal, we’ve come up with a solid rubric for the maximum number of faces or figures we can engrave inside each of our crystal shapes and sizes. You’ll be able to see the recommended number of faces for each size when customizing your crystal shape in our shop.
For example, 1 – 2 figures are suitable for Small Rectangle, Small Square, Small Heart, all of our Necklaces, Keychains

4. Will everything in my photo appear in my engraving?
Typically, our designers remove the background of your image to make the people/ pets in your photo the focal point of your engraving. However, the whole point of a customizable product is that you get to decide how it looks! If you want to keep the background of your photo in crystal, you can opt to include it for an additional fee by selecting 2D Background after uploading your image.
Please note that your background will appear in 2D, but people and pets will still appear in 3D unless otherwise specified. Before finalizing your purchase, always double-check your order summary during checkout to make sure that 2D Background has been enabled for your item.

5. Can I get a color image inside my crystal?
Our custom crystal images are created by making tiny laser etchings on specifically plotted points beneath the surface of the crystal. Because of that, we’re not able to deposit color but the final product looks pretty cool. Rest assured!

1. I can upload any photo, as long as it’s high-quality?
Well, almost. Although you can send us a photo of any subject, there are other factors that can affect your engraving. To get the best results for your 3D Crystal, you’ll need to upload a clear, high-resolution photo. Photos with good lighting and contrast will produce the best results when transformed into a 3D crystal image. You should avoid photo taken in poor lighting or from unusual angles (for example, a bird’s eye view.) The best images to upload are close-up portraits of the people, places, or pets you want to capture in 3D.
Kind of images you can upload
You can upload any high-quality image that you’d like to have engraved in your crystal. That could be a great family photo or a picture of your cute dog. Everyone has unique memories that are special to them, and we totally get that. We’re happy to engrave it in a custom crystal keepsake that you can treasure forever.

2. Why isn’t my image upload working?
There could be a few different issues at work here. First, double-check that your file is in a format we accept, namely: JPG, JPEG, GIF, TIFF, BMP, or PNG. You can also try using a different browser. If you’re using a mobile device, try switching to a computer or laptop.
If you’ve tried everything and you’re still having trouble, please contact us.

3. Can I send you a full body shot?
No problem. You can! Be aware, though, that full body shots are often fairly small, since the entire figure needs to be able to fit inside your crystal. This can result in a less detailed image and more empty space in your final product.
While we’re more than happy to engrave a full body photo, we typically recommend using a close-up portrait or half-body shot, especially for smaller items such as our necklaces, keychains

4. Can I have a message engraved on my crystal?
Of course! You can add custom text to any size of our 3D Crystal Rectangle, Square, Heart. However, We’re not able to engrave text on any of our crystal necklaces, keychains.
After uploading your photo, select the text box labeled Custom Engraving to write your message. Don’t forget to choose a favorite font.

1. What Styles Of LED Light Base Can I Choose From?
We carry three different types of light base for you to choose from: Wood Light Bases, Plastic Light Bases, and Rotating Light Bases. Our wood and plastic bases are stationary, while our rotating bases slowly spin to show off your crystal from every angle. We offer a range of sizes to fit our different crystal shapes.

2. Can I Order an LED Light Base Without Purchasing a 3D Photo Crystal?
Absolutely! If you already own a 3D Photo Crystal, or if you’re shopping for someone else who does, you can easily order an LED Light Base on its own by visiting our shop.

1. Can I Change My Shipping Address After I Place My Order?
Unfortunately, we can’t make any changes to your shipping address after you place your order. If you accidentally entered the wrong address, or if you noticed another error, please contact us at avagifts.net@gmail.com.

2. What Are Your Shipping Options?
The shipping options that will be available for you to choose from during checkout are 7 – 12 days
* Please note that actual delivery times may vary depending on your location, especially during peak seasons. Tracking information is provided with all shipping options for your convenience.

3. Will My Crystal Be Safe During Shipping?
Absolutely! At AVAGifts, we make sure each crystal that departs from any of our locations is well-protected against the perils of travel. We package our crystals in sturdy gift boxes; these are then wrap them in plenty of bubble wrap to absorb any bumps or jostling.
However, despite all precautions, accidents do sometimes happen. If your crystal is damaged in any way when it arrives, please contact us immediately via email avagifts.net@gmail.com.